This Privacy Policy explains how MACCRO Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website, shop with us, or interact with our services.

By using this website, you agree to the terms outlined below.

1. Who We Are

MACCRO Ltd is a UK-based company offering apparel, accessories, and creative merchandise.

For privacy-related questions, you can contact us at:

Email: support@maccro.co.uk

Address: Registered business address (available upon request)

2. Information We Collect

We collect the following types of personal data:

a. Information you provide directly Customer accounts: name, email, password

Orders: name, shipping address, billing address, email, phone (optional), payment details

Newsletter sign-ups: email address

Contact forms: name, email, and your message

b. Information collected automatically

Cookies and similar technologies

IP address, device information, browser type

Site usage data and performance metrics

c. Information from third parties

Through our integrated services:

Payment processors: Stripe, PayPal

Fulfilment partners: Printify

Sales platforms (if connected): Etsy

Analytics tools: Google Analytics, Meta Pixel

These providers only access data required to deliver their service.

3. How We Use Your Information

We use your data to:

Process and deliver your orders

Create and manage your customer account

Send important order updates

Respond to your messages

Improve website performance and user experience

Send newsletters (only if you subscribe)

Detect and prevent fraud

Comply with legal obligations

We do NOT sell your data, and we do NOT use your information for remarketing or targeted ads at this time.

4. Cookies

We use cookies to:

Keep the website functioning

Remember your preferences

Analyse site performance

Improve the shopping experience

You can manage or disable cookies in your browser settings.

5. Sharing Your Information

We only share your data with trusted partners when necessary to operate the business:

Payment processors: Stripe, PayPal

Order fulfilment: Printify

Analytics: Google Analytics, Meta Pixel

Platforms: Etsy (if you access us through Etsy)

Website services: hosting, security, backups

Each partner only receives the information required to carry out their service.

6. International Shipping & Data Transfers

Because we ship worldwide and work with global partners (such as Printify), your data may be processed outside the UK/EEA.

We ensure all partners comply with applicable data protection laws, including GDPR-approved safeguards.

7. Your Rights

Under UK and EU GDPR, you have the right to:

Access your personal data

Correct inaccurate information

Delete your data

Restrict or object to certain processing

Request a copy of your data

Withdraw consent (newsletter opt-out)

To exercise these rights, contact us at: support@maccro.co.uk

8. Data Retention

We keep your data for as long as needed to:

Fulfil orders

Meet legal and tax obligations

Maintain your account (until you request deletion)

Newsletter data is kept until you unsubscribe.

9. Security Measures

We take appropriate technical and organisational measures to keep your data safe, including:

Secure payment processing

Encrypted website connection (SSL)

Restricted access to customer information

Trusted third-party processors only

No online service is 100% secure, but we take your privacy seriously and work to protect it.

10. Updates to This Policy

We may update this Privacy Policy as our business evolves.

The latest version will always be posted on this page with an updated revision date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

MACCRO Ltd

Email: support@maccro.co.uk